FAQs
Fit Guide
1. Find a Measuring Tool: Use a string, shoelace, or USB cable to wrap around your head just above eyebrows.
2. Mark & Measure: Mark where string overlaps and measure against a ruler or yardstick.
3. Choose Your Size: Small: 21½ - 22in (or) 54 - 56cm, Medium/Large: 22 - 24in (or) 56 - 61cm. If you’re in between sizes, we recommend sizing up.
1. Find a Measuring Tool: Use a string, shoelace, or USB cable to wrap around your head just above eyebrows.
2. Mark & Measure: Mark where string overlaps and measure against a ruler or yardstick.
3. Choose Your Size: Small: 21¼-22⅜in (54-57cm), Medium: 22⅜-23¼in (57-59cm), Large: 23¼-24⅜in (59-62cm). If you’re in between sizes, we recommend sizing up.
Product Questions
Absolutely! All FEND Helmets exceed US CPSC and European EN1078 safety standards for bicycles, skateboards, and e-bikes/scooters traveling under 20 mph.
For guidance on using your FEND Super Helmet, including how to charge and operate the lights and how to properly fit the helmet, please check out our quick start video.
We designed both FEND SUPER and FEND One with safety and convenience in mind. Once you get to your destination, the helmet can reduce in size by 50% so you can easily store it in your bag when not in use. You won’t have to carry around a bulky helmet again!
Both FEND SUPER and FEND One use the same patented locking system, which allows the helmet to stay open during impact and fold by 50% in size. The main differences between the two helmets are in their design aesthetic and functionality; the FEND Super also includes integrated front and taillights for enhanced visibility.
Both FEND Super and FEND One helmets utilize the same patented locking system.
To unfold (open) the helmet: Rotate both sides of the helmet outwards until you hear a “click”. To check if it’s fully unfolded, push on both sides. If the sides rotate inward, continue rotating until you hear the “click”.
To fold (close) the helmet: Lift the lock tab and rotate one side of the helmet inwards. Repeat on the opposite side.
Before use, charge the lights for approximately 1.5 hours. The lights are fully charged when the indicator lights switch off.
To turn on/off the light, press and hold the power button located on the back of the light for 2 seconds. You will hear a click sound indicating that the light is on/off.
Switching Modes: The light features three modes: Steady, Pulse, and Strobe. To switch between these modes, quickly press the power button for 1 second each time.
First choose the appropriate light: Front Light (White Light) should always be placed on the FRONT of the bike, and the Taillight (Red Light) should always be placed on the BACK of the bike.
Next, select the appropriate Mount Band length. Place one side of the Mount Band in the Mount Slot. Wrap the Mount Band around the bike part and hook Mount Band in the counter Mount Slot. Experiment with different Mount Band lengths for the best fit. We recommend placing the Front Light onto the handlebars and the Taillight onto the seat post. Ensure the front light is pointing in front of you, and the rear light is pointing behind you.
Snap the Lights onto the Mount until it clicks into place. Ensure the Mount is securely attached and that it does not move or rotate. Adjust the angle of the light to ensure that it is facing the correct direction
Shipping & Delivery
We offer free shipping within the U.S. for orders of $50 or more. For U.S. orders under $50 and all international orders, shipping costs vary based on the items ordered and the delivery location. These costs will be calculated at checkout.
Yes! We provide updates at every stage of your order, from placement to dispatch and delivery. You will receive a tracking reference in your delivery confirmation email, which you can use to check the status of your order online.
U.S. orders are typically delivered within 3 to 10 days, depending on your location. Deliveries to countries outside the U.S. can take up to 21 days. If your order hasn't arrived within the expected timeframe, please get in touch with us at [email protected], and we will check the status of your order.
Returns & Exchanges
Your satisfaction is our top priority. If you are not pleased with your purchase, please contact us within the first 30 days at [email protected] with your order number. Upon approval, we will provide detailed instructions for the return/exchange process.
Exchanges: We offer free exchanges for all orders within the U.S. during the first 30 days after your purchase. For all international exchanges, the customer is responsible for all shipping costs.
Returns: For all helmet returns, a $10 restocking fee will be applied.
- U.S. Returns: Once your return is approved, we will provide a prepaid shipping label.
- International Returns: Customers are responsible for all return shipping costs. We recommend using a shipping service that offers insurance and tracking. Please retain all shipping documents until your return is fully processed.
To initiate a return, please contact us at [email protected] with your order number and details about the item you wish to return. We'll guide you through the process.